FAILURE isn't an option when you are managing a critical facility. That's why firms invest in robust designs with plenty of backup systems.
Designing a bulletproof facility isn't enough to ensure reliability either. Effective management of the facility in this environment is also essential.
When facility management functions are outsourced in critical facilities, executives need to take special care to minimise sources of trouble.
It is, therefore, vital to manage the relationship with your outsourcing providers to reduce the potential for problems.
Proactive performance management and reporting and interfaces with the managers of the critical operations can minimise risks.
These principles should also be applied to individual sub-contracted services and to services provided by in-house staff.